TERMS AND CONDITIONS

In this agreement the following terms shall mean: ”Audio Pro”, ”we” or ”us” means Audio Pro AB, its employees, subcontractors and/or other companies which are appointed by Audio Pro to provide services in relation to the Audio Pro.

Audio Pro AB
Garnisonsgatan 52
SE-254 66 Helsingborg, Sweden

Company Registration number: 556250-5916
VAT/TVA number: SE556250591601
Telephone: +46(0)42 370280

Contact: Go to Service and support

Estimated delivery time is 3-7 business days.

At the moment we deliver and provide support to addresses in:
– AUSTRIA
– BELGIUM
– BULGARIA
– CROATIA
– CZECH REPUBLIC
– DENMARK
– ESTONIA
– FINLAND
– FRANCE
– GERMANY
– GREECE
– HUNGARY
– IRELAND
– ITALY
– LATVIA
– LITHUANIA
– LUXEMBOURG
– NETHERLANDS
– POLAND
– PORTUGAL
– ROMAINIA
– SLOVAKIA
– SLOVENIA
– SPAIN
– SWEDEN
– UNITED KINGDOM
– USA

The usual time of delivery depends on the address and if the product is in stock. We will try to deliver your products as fast as possible but delays can occur due to unforeseen factors.

Once you have ordered and paid for your products you will receive an e-mail from Audio Pro with a receipt confirming your online payment and details of your order and delivery. Make sure you enter a correct e-mail when placing your order.

By ordering Products from the Audio Pro shop, you warrant that:
– You are legally capable of entering into binding contracts;
– You are at least 18 years old; and
– You are resident in one of the above countries and you are ordering the Products from one of these countries.

You will receive an email confirmation/receipt of your order shortly after placing an order. The order confirmation is also your VAT receipt. If you have any enquiry regarding your order you can contact us by going to Service and support. If we are unable to fulfil your order due to availability or any other difficulty you will be refunded for the unavailable item. Each product purchased is sold subject to its product description.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.

Although we aim to keep the website as up-to-date as possible, the information (including product descriptions) may not always reflect its exact position at point of order.

We reserve the right to withdraw any products from this website at any given time and /or remove or edit any materials or content from this website. Note that availability, conditions, dates and prices may change from time to time and that we expect you to check those prior to making a purchase.

If you are not completely satisfied with your order we will be happy to offer an exchange product.

We will make every reasonable effort to deliver the products ordered within the delivery timeframe. However, if we have insufficient stock to deliver the goods ordered, or there is a delay in processing the order, we will notify you as soon as possible explaining the situation and if need be offer a choice of an alternative or eventually to re-credit your account for the amount involved. The refund will be made within 30 days of order. We will notify you of such action via email to the address given on your order form.

Placing an order at the Audio Pro webshop means that you agree to the terms & conditions stated here.

Please print or save a copy of these Terms & Condition and your receipt for online payment and details of order and delivery, in case you need to contact us with any questions. If you notice that any of the information e-mailed to you is incorrect, please contact us a.s.a.p. for correction.

All prices are inclusive all applicable taxes and fees. In USA, sales tax may apply. We do not offer any VAT refunds for orders placed online. We try to make sure that all our prices on our website are accurate but we are only human so errors may occur. If we discover any error, we will inform you as soon as possible and give you the option to reconfirm the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled. If you cancel and have already paid for the products, you will get a full refund.
– The price of any Products will be as quoted in the Audio Pro shop from time to time, except in cases of obvious error.
– These prices include VAT but exclude delivery costs, which can be added to the total amount.
– Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order
– We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mis-pricing.
– Payment for all Products must be made prior to order processing. We are under no obligation to deliver the Products until we have received payment from you.

Audio Pro accepts payment by VISA / Mastercard / American Express. Credit card payment is made with our partner Stripe Inc, one of the largest companies for online payment. All transactions are encrypted and 100% secure. Payment via PayPal is also accepted.

– Although we endeavor to ensure the availability of the Products shown in the Audio Pro shop, we cannot guarantee that all of the Products will be in stock when you place your order. If we are unable to process or execute your order, we shall contact you:
– to offer you an equivalent Product(s) in terms of quality and price which you may decide to accept or reject; or
– notify you that we are unable to fulfill the order.
– If you reject our offer of an alternative Product or we are unable to fulfill the order we shall have no further liability to you unless we have already taken payment for the Product(s), in which case we shall refund payments already taken from you for the relevant Product(s).
– Your order will be fulfilled without undue delay and by the delivery date set out in the Order Confirmation or, if no delivery date is specified, within 30 days of the date of the Order Confirmation. If it is not possible to deliver the Product within the delivery period indicated, we shall refund you the paid purchase price on request.

This is only for products purchased in the Audio Pro webshop.
 
If you want to withdraw from your purchase you have 14 days to do so without any given reason. The period is calculated from the date when the product is in your possession. If you ordered more than one product the date is calculated from when the last product is in your possession. For returns, always contact us by going to Service and support. Please keep your order details, order number and receipt for all return issues.
 
Use only original packaging materials and cartons when you return a product. With original packaging means internal package material, 4-colour giftbox carton and the brown shipping carton. Remember to add all utilities such as cables and remote.
 
If you want to return the goods purchased in the online shop, please contact us at Service and support. We will then get back to you with all return information.
 
PLEASE NOTE! If you want to invoke this return policy, Audio Pro will deduct a standard shipping fee from your refund. This fee is currently € 30 / £ 30 / SEK 300 / DKK 300 per product.

If your product doesn’t arrive in good condition when we send it to you Audio Pro will take full responsibility. If you return a product, you are responsible. The products will be at your risk from the day you (or anyone nominated by you) receive(s) the products.

We pay back immediately (within 30 days). If you paid by credit card, your credit card will be credited the amount on the card.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold, removing or editing any materials or content, refusing to process a transaction or suspending any transaction after processing has begun.

Ordered goods that are not picked up will be charged with the shipping fees both ways.

For all products purchased on our webshop we offer a 2 years warranty. This does not include batteries or refurbished products. On batteries and refurbished products the warranty is 1 year.

Note that products purchased from our retailers might have local terms regarding warranty.

This is only for products purchased in the Audio Pro webshop.
Please contact us: Go to Service and support

For assistance with Audio Pro products purchased from our retailers, please contact the retailer directly.

If there is anything you are not happy with or something we can do better with our products, please contact us: Go to Service and support

PRIVACY POLICY
This policy governs any kind of processing (including collection, use, transfer, storage and deletion) of personally identifiable information (any information that may be used to identify a physical person, and any other information associated therewith) about natural persons, which are either consumers of Audio Pro products or services, or representatives of our cooperation partners (“personal data”), by all business units and entities within Audio Pro. This policy applies to our processing of personal data collected through any means, actively as well as passively, online as well as offline, from persons located anywhere in the world.

General principles
Generally, Audio Pro will be guided by the following principles when processing personal data:

1. We will only collect personal data for specific and specified purposes;
2. We will not collect personal data beyond what is necessary to accomplish those purposes;
3. We will not use personal data for purposes other than that for which the data was collected, except as stated herein, or with prior consent;
4. We will not transfer personal data to third parties or across borders, except as stated herein, or with prior consent;
5. We will seek to verify and/or update personal data periodically, and we will accept requests for amendments of personal data;
6. We will apply high technical standards to make our processing of personal data secure;
7. Except when stated herein, we will not store personal data in identifiable form longer than is necessary to accomplish its purpose, or as is required by law.

Read our “Policy for personal data (in accordance with GDPR)”

COOKIES
We use cookies to remember your choices.
To keep your choices, some cookies are stored for up 12 month since the last visit. Some cookies are set by third parties which we have chosen to use as suppliers. You can avoid cookies by changing your browser settings.

AUDIO PRO APP PRIVACY POLICY
For our application software to provide the best user experience, the application will need the following permissions from users’ mobile phones:

1. LOCATION: application software needs permission to read and access user mobile device’s IP address, and use this IP address to complete the paired connection with the speaker. When accessing this information, the software guarantees that this information will not be saved locally or uploaded to a web server

2. STORAGE: the software will need access to local music on user’s mobile device for local music playback, also use this permission to apply some of the parameters to the local, these operating parameters do not contain information about user privacy. In the use of this authority, the software also ensure that the user will not design the privacy of the data stored locally or uploaded to the network server.

3. PHONE: the software uses this permission to read the device ID used to register an iHeartRadio account and upload the ID to iHeartRadio’s server. This software guarantees only the device ID will be uploaded. No other user data will be uploaded.

INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in the Audio Pro shop and all the material published on it. Those works are protected by copyright, trade mark, database rights and other such intellectual property laws and treaties around the world. All such rights are reserved. Information on this website, including text, images and sound, may not – unless expressly permitted – be copied, reproduced, modified or stored in any way. To change the content of these web pages is illegal. Violations will be prosecuted.

– You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
– If you print off, copy or download any part of the Audio Pro shop in breach of these terms of use, your right to use the Audio Pro shop will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
– Using the Audio Pro shop does not give you permission to link to it or to use any of the trade marks, designs, get-up and/or logos contained within it.
– Audio Pro shop and all logos on the Site are business names and marks which are the property of Audio Pro AB, Sweden.

JURISDICTION AND APPLICABLE LAW
These terms of use (and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to these terms of use or their formation) will be governed by and construed in accordance with the laws of Sweden. You agree to submit to the non-exclusive jurisdiction of the Swedish courts, as do we, regarding any dispute arising from, or related to, these terms of use or related contract.

DISPUTES / CONSUMER PROTECTION
As a customer, you always have the rights set forth in the Consumer Agency’s rules. We always try to resolve the row. problems with the customer in the best way. If you are not satisfied, you can contact the Consumer Complaints, ARN. We follow always ARN’s recommendation.

MORE
Audio Pro may need to change its data processing policy from time to time to keep up with the ways in which we collect, use, transfer, store and/or delete personal data. If policy changes are made, which would materially and adversely affect the privacy of individuals to whom this policy applies, we will endeavor to give notice of such changes to all individuals concerned.

• We reserve the right to change without notice the prices and specifications.
• We reserve the right to misprints and to take goods out of stock. If an item is temporarily out of stock, a message for delivery.
• Orders despatched only in Sweden at the moment.
• People under 18 who wish to order a product must obtain the consent of a guardian.
• By sending the order to us you are deemed to have read and accepted our terms of sale.
• For individual consumers shall otherwise Act (2000: 274) on distance contracts and home sales and Consumer (1990.932) as amended.