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Terms & Conditions

Please read these terms and conditions before purchasing our products. If you have any questions go to Service and support and leave us a ticket.

Order & Payment

Audio Pro AB – Europe
Garnisonsgatan 52
SE-254 266 Helsingborg, Sweden
Company Registration number: 556250-5916
VAT/TVA number: SE556250591601
Telephone: +46(0)42 370280

In this agreement the following terms shall mean: ”Audio Pro”, ”we” or ”us” means Audio Pro AB, its employees, subcontractors and/or other companies which are appointed by Audio Pro to provide services in relation to the Audio Pro.

At the moment we deliver and provide support to addresses in:

More countries and regions will be added continuously.
The usual time of delivery depends on the address and if the product is in stock. We will try to deliver your products as fast as possible but delays can occur due to unforeseen factors. Estimated delivery time is 3-7 working days.

Once you have ordered and paid for your products you will receive an e-mail from Audio Pro with a receipt confirming your online payment and details of your order and delivery. Make sure you enter a correct e-mail when placing your order.

By ordering Products from the Audio Pro shop, you warrant that:
  You are legally capable of entering into binding contracts;
  You are at least 18 years old; and
  You are resident in one of the above countries and you are ordering the Products from one of these countries.

You will receive an email confirmation/receipt of your order shortly after placing an order. The order confirmation is also your VAT receipt. If you have any enquiry regarding your order you can contact us by leaving a ticket at Service and support. If we are unable to fulfil your order due to availability or any other difficulty you will be refunded for the unavailable item. Each product purchased is sold subject to its product description.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.

Although we aim to keep the website as up-to-date as possible, the information (including product descriptions) may not always reflect its exact position at point of order.

We reserve the right to withdraw any products from this website at any given time and /or remove or edit any materials or content from this website. Note that availability, conditions, dates and prices may change from time to time and that we expect you to check those prior to making a purchase.

If you are not completely satisfied with your order we will be happy to offer an exchange product.

We will make every reasonable effort to deliver the products ordered within the delivery timeframe. However, if we have insufficient stock to deliver the goods ordered, or there is a delay in processing the order, we will notify you as soon as possible explaining the situation and if need be offer a choice of an alternative or eventually to re-credit your account for the amount involved. The refund will be made within 30 days of order. We will notify you of such action via email to the address given on your order form.

Placing an order at the Audio Pro webshop means that you agree to the terms & conditions stated here.

Please print or save a copy of these Terms & Condition and your receipt for online payment and details of order and delivery, in case you need to contact us with any questions. If you notice that any of the nformation e-mailed to you is incorrect, please contact us a.s.a.p. for correction.

All prices are inclusive all applicable taxes and fees. We do not offer any VAT refunds for orders placed online. We try to make sure that all our prices on our website are accurate but we are only human so errors may occur. If we discover any error, we will inform you as soon as possible and give you the option to reconfirm the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled. If you cancel and have already paid for the products, you will get a full refund.
– The price of any Products will be as quoted in the Audio Pro shop from time to time, except in cases of obvious error.
– These prices include VAT but exclude delivery costs, which can be added to the total amount.
– Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order
– We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mis-pricing.
– Payment for all Products must be made prior to order processing. We are under no obligation to deliver the Products until we have received payment from you.

Audio Pro accepts payment by VISA / Mastercard / American Express. Credit card payment is made with our partner Stripe Inc, one of the largest companies for online payment. All transactions are encrypted and 100% secure. We will also soon accept PayPal payments.

– Although we endeavor to ensure the availability of the Products shown in the Audio Pro shop, we cannot guarantee that all of the Products will be in stock when you place your order. If we are unable to process or execute your order, we shall contact you:
  to offer you an equivalent Product(s) in terms of quality and price which you may decide to accept or reject; or
– notify you that we are unable to fulfill the order.
– If you reject our offer of an alternative Product or we are unable to fulfill the order we shall have no further liability to you unless we have already taken payment for the Product(s), in which case we shall refund payments already taken from you for the relevant Product(s).
– Your order will be fulfilled without undue delay and by the delivery date set out in the Order Confirmation or, if no delivery date is specified, within 30 days of the date of the Order Confirmation. If it is not possible to deliver the Product within the delivery period indicated, we shall refund you the paid purchase price on request.

This is only for products purchased in the Audio Pro webshop. If you want to withdraw from your purchase you have 14 days to do so without any given reason. The period is calculated from the date when the product is in your possession. If you ordered more than one product the date is calculated from when the last product is in your possession. For returns, please contact us first by leaving a ticket at Service and support. Please keep your order details, order number and receipt for all return issues.

We recommended that you save your original packaging materials. Use only original packaging materials and cartons when you return a product. With original packaging means internal package material, 4-colour giftbox carton and the brown shipping carton.

Return adress
If you want to return the goods purchased in the online shop, please contact us at Service and support. We will then get back to you with all return information.

Note that all return shipping fees are at your expense. Use only original packaging when returning product. Please contact us in all matters of returns previous you returning the products. Go to Service and support

If your product doesn’t arrive in good condition when we send it to you Audio Pro will take full responsibility. If you return a product, you are responsible. The products will be at your risk from the day you (or anyone nominated by you) receive(s) the products.

We pay back immediately (within 30 days). If you paid by credit card, your credit card will be credited the amount on the card.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold, removing or editing any materials or content, refusing to process a transaction or suspending any transaction after processing has begun.

Note that you will not be charged for forthcoming items until the items are actually sent out to you.

Ordered goods that are not picked up will be charged with the shipping fees both ways.

We leave a one (1) year warranty on all products bought in our webshop.

This is only for products purchased in the Audio Pro webshop.
Please contact us at Service and support

If there is anything you are not happy with or something we can do better, please contact us at Service and support


Privacy Policy & Cookies

This policy governs any kind of processing (including collection, use, transfer, storage and deletion) of personally identifiable information (any information that may be used to identify a physical person, and any other information associated therewith) about natural persons, which are either consumers of Audio Pro products or services, or representatives of our cooperation partners (“personal data”), by all business units and entities within Audio Pro. This policy applies to our processing of personal data collected through any means, actively as well as passively, online as well as offline, from persons located anywhere in the world.

General principles
Generally, Audio Pro will be guided by the following principles when processing personal data:

1. We will only collect personal data for specific and specified purposes;
2. We will not collect personal data beyond what is necessary to accomplish those purposes;
3. We will not use personal data for purposes other than that for which the data was collected, except as stated herein, or with prior consent;
4. We will not transfer personal data to third parties or across borders, except as stated herein, or with prior consent;
5. We will seek to verify and/or update personal data periodically, and we will accept requests for amendments of personal data;
6. We will apply high technical standards to make our processing of personal data secure;
7. Except when stated herein, we will not store personal data in identifiable form longer than is necessary to accomplish its purpose, or as is required by law.


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